Smokey’s CBD, LLC (“we,” “our,” “us”) is committed to providing high quality hemp derived CBD products. Due to the nature of consumable wellness items and industry regulations, we maintain the following refund and return policy.

1. All Sales Are Final on Opened Products

For safety, quality control, and regulatory compliance, we cannot accept returns or issue refunds for:

• Opened products
• Used products
• Products with broken seals
• Products that have been tampered with

This policy protects all customers and ensures product integrity.

2. Returns for Unopened Products

We may accept returns for unopened, unused products in their original condition and packaging.

To qualify:

• The item must be unopened and unused
• The seal must be intact
• The return request must be submitted within 7 days of delivery
• Proof of purchase is required

Approved returns will be refunded to the original payment method once the product is received and inspected.

3. Damaged, Incorrect, or Defective Items

If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery.

We may offer:

• A replacement
• A refund
• Store credit

To process the claim, we may request photos of the product and packaging.

4. Shipping Costs

Shipping fees are non refundable unless the issue was caused by our fulfillment team.

Customers are responsible for return shipping costs unless otherwise approved.

5. Lost or Stolen Packages

Once an order is marked as delivered by the carrier, we are not responsible for:

• Lost packages
• Stolen packages
• Delivery to an incorrect address provided by the customer

If your package is missing, please contact the carrier directly. We will assist where possible.

6. Order Cancellations

Orders may be canceled before they are shipped.

Once an order has been processed or shipped, it cannot be canceled.

7. Contact Us

To request a return, report an issue, or ask questions about this policy, please contact us through the Connect section of our website.